Get Help
FAQs
Here are answers to frequently asked questions:
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Enfield Council, Citizens Advice, Local schools, Enfield children’s centres and health visitors are just some of those who can refer people to our foodbank by issuing them with a foodbank voucher or E-referral. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of our foodbank centre. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned desserts, biscuits and toiletries.
The foodbank can usually offer some fresh items such as fruit and vegetables and bread as part of a parcel, depending upon availability.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Please let us know when you arrive with your voucher. We can provide specific parcels for a range of needs including: Gluten free, lactose free, vegan and vegetarian, depending upon availability. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. We will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can usually offer baby food as part of the parcel.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually has a stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
If you are unable to visit the foodbank to collect your food parcel, we are happy to receive a friend or family member on your behalf. If you have any questions regarding being unable to collect your parcel, please contact the foodbank directly on 07826542119 during our opening hours.